Privacy Policy

When you schedule a pickup or request a Move-In Special quote, we collect the information you provide directly: your name, phone number, email address, pickup address, preferred plan, and (for the Move-In Special) your estimated box count and timeframe. We also collect the address you enter in our service-area availability checker.

When our route drivers complete a pickup, we may record a photo of the completed pickup as confirmation and a record that the service was performed.

• To schedule, confirm, and complete your porch cardboard pickups.
• To send SMS and email reminders before your assigned pickup day.
• To verify service availability at your Midland or West Texas address.
• To prepare custom Move-In Special quotes based on your box count and timeframe.
• To process subscription billing for your Weekly ($49/mo) or Biweekly ($29/mo) plan.
• To respond to your questions and provide customer support.

We take reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, or disclosure. Access to personal data is limited to team members who need it to deliver your pickup service or operate the business.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with service providers (such as payment processors or SMS delivery carriers) strictly to operate our service, and only under agreements that require them to keep your information confidential.

We retain your account and service records for as long as your subscription is active and for a reasonable period afterward to handle billing, disputes, and legal obligations. You may request deletion of your personal information at any time by contacting us — we will remove it where legally required, subject to any records we must keep to comply with the law.

• Request a copy of the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of promotional SMS and email reminders at any time.
• Cancel or pause your subscription at any time.